“Billing & Cancellation Policy: Stealth Scoops operates on a convenient, automated monthly subscription basis to secure your route slot. Your card will be automatically billed on the [1st / billing anniversary] of each month.
You may cancel your subscription at any time. To avoid your next automated charge, cancellation requests must be submitted at least 3 business days prior to your billing date. Because our routes and scheduling logistics are locked in monthly, we do not issue prorated refunds for mid-cycle cancellations. Upon cancellation, your tactical yard sweeps will continue completely uninterrupted through the final paid day of your current billing cycle.”
“Yard Access & K9 Safety Policy: To ensure a seamless mission, gates must be unlocked and free of obstruction on your scheduled service day. All dogs must be safely secured indoors or out of the service area while our tactical scooper is on site. Our team members will never enter a yard with an unrestrained dog present or force open a stuck/locked gate.
If we cannot access your yard safely due to a locked gate, a blocked path, or an unsecured animal, the visit will be skipped but fully billed to cover route logistics and labor. We will perform a double-cleanup on your next scheduled visit. If your gate uses a lock, please provide us with the key code during onboarding so we can securely log it in to our route management system.”
Text Template 1: Locked or Blocked Gate (Send immediately on-site)
“Stealth Scoops Alert: Our field operator just arrived for your scheduled tactical yard sweep but was unable to access the yard due to a [locked gate / blocked entryway]. To keep our tightly scheduled routes on time, we had to move on to our next mission. Don’t worry, we will perform a comprehensive double-cleanup on our next scheduled visit to get your yard completely squared away! To help us next time, please reply with your gate code or ensure it’s unlocked. Thank you!”
Text Template 2: Unsecured Dog in Yard (Send immediately on-site)
“Stealth Scoops Alert: Our field operator is outside your property right now but cannot enter because your pup is currently enjoying the yard! For the safety of our team members and your dog, we have a strict policy against entering yards with unrestrained pets. Because our route timings are tightly locked, we had to proceed to our next stop. We will catch all the accumulation on our next scheduled visit. Please let us know if you need to update your pet’s indoor schedule! Thank you.”
